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The Hawaii Medical Service Association (HMSA) is a non-profit health insurance provider that serves residents of Hawaii. Established in 1938, HMSA operates as a Blue Cross Blue Shield affiliate and focuses on delivering comprehensive healthcare coverage to its members. With a commitment to promoting health and preventing disease, HMSA provides various plans designed to meet the needs of individuals, families, and employers across the state. Its offerings include health maintenance organization (HMO) plans, preferred provider organization (PPO) plans, and Medicare advantage options, catering to diverse health insurance requirements.
HMSA stands out for its emphasis on community engagement and wellness initiatives. The organization partners with local organizations, healthcare providers, and policymakers to enhance health outcomes and promote a healthier Hawaii. Additionally, HMSA offers a suite of digital tools, resources, and 24/7 support to empower its members in managing their health and healthcare needs effectively. The association's blend of practical healthcare solutions, alongside community-oriented programs, reinforces its mission to improve the health and well-being of the people of Hawaii.
HMSA offers a range of health insurance plans including individual and family plans, employer-sponsored plans, and Medicare Advantage options. The most common plan types include Health Maintenance Organization (HMO) plans, which require members to select a primary care provider and get referrals for specialist care, and Preferred Provider Organization (PPO) plans, which offer greater flexibility in choosing healthcare providers without the need for referrals.
HMSA provides telehealth services that allow members to connect with healthcare providers through video or phone consultations. To access these services, members can log into their HMSA account on the website or mobile app, where they can schedule appointments with participating telehealth providers. This service offers convenience for routine check-ups, follow-ups, and non-emergency health concerns.
Yes, HMSA offers various wellness programs aimed at promoting a healthier lifestyle among its members. These programs include fitness rewards, nutrition counseling, and chronic disease management resources. Members can access educational materials, participate in health challenges, and receive personalized support to help them achieve their health goals.
If you have a complaint or need assistance with your HMSA plan, you can contact HMSA's customer service team via their dedicated phone line or online chat on the HMSA website. They are available to help resolve issues and answer questions about coverage, claims, or any other concerns. Additionally, members can fill out a feedback form on the HMSA website to formally submit complaints or suggestions.
